Phonero omtaler og erfaringer

Great experience with a very helpful costumer service

Avoid this company at all costs. I’m not even sure where to begin. I’ve been stuck with Phonero for almost three years now, with one year left on a contract that I had to renew after the first two years. Why? Because if I didn’t renew it three months before the end date, I’d be hit with a large termination fee for not providing sufficient notice. I asked if I could just stay on for the remaining three months and then leave, but that wasn’t an option. I was presented with only two choices: Pay a penalty invoice of about 15,000 NOK for two phone lines—an absurd amount. Return to Phonero, and they’d generously “waive” the 15,000 NOK fee. But there was a catch: I’d have to sign up for another two-year contract. Supposedly, this was a favor, given my “mistake” in not giving the three months' notice. They claim they notified me via SMS, but I never received or noticed it. Both options were terrible and felt more like threats than real choices—a manipulative way of holding onto customers. I contacted customer service to see if they could offer me a better plan than my current one, but it took them from Friday until Thursday to respond. When they finally did, the answer was that nothing could be done. According to them, I already had their “best” deal, which, frankly, is worse than what many other companies offer these days. Phonero, your lack of customer care is shameless and ruthless. I honestly hope customers see through this and choose better options. To anyone reading this: Do not support companies like this. Phonero operates with inflexible, heavy-handed policies that feel designed to trap customers. Stay away and spare yourself the headache. All you want is to make calls, send texts, and use the internet without getting caught in this web of manipulation. I’ll be contacting Forbrukerrådet this week to report this experience, particularly the so-called “choices” they offered, which were both entirely in the company’s favor with zero benefit to the customer. That’s it! You’ve earned this one-star review, Phonero.

Avbestillingsgebyr på 3000,- som ikke er blitt opplyst om da selger overtalte meg til å bytte til Phonero over telefon.

Fikk god hjelp fra en god medhjelper hos dere var så elskverdig og hjelpsom. ❤️

Hyggelig kundeservice. Satte seg raskt inn i problemet med at jeg ikke kom på nett og ordnet ut på kort tid.

Kjempe bra service!!! Stor hjelp og svart på alle spørsmålene mine!

Kjapp løsning på problemet jeg ringte om. Sletting av esim